All office patients are expected to pay the applicable charges on the day they are seen. If you have unusual difficulty with your bill please speak with our Practice Manager so that an arrangement suitable to your situation can be considered.
Please review our No Show Policy Below.
Effective September 1, 2018 any established patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show and charged a $ 50.00 fee. If a second No Show or cancellation/reschedule with no 24 hour notice should occur the patient may be dismissed from PCA. Any new patient who fails to show for their initial visit will not be rescheduled. The fee is charged to the patient, not the insurance company, and is due at the time of the patient’s next office visit. If you are a Medicare or MassHealth health insurance recipient you will not be charged a no show fee but PCA retains the right to dismiss you from the practice.
As a courtesy, when time allows, we make reminder calls for appointments. If you do not receive a reminder call or message, the above Policy will remain in effect.